Mid-Market Customer Success Manager
| Company | Orita |
|---|---|
| Location | Toronto, ON, Canada, San Francisco, CA, USA, New York, NY, USA |
| Salary | $120000 – $140000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- At least 3 years of mid-market Customer Success or Account Management experience.
- Direct experience managing a book of business involving renewals and revenue expansion.
- Strong organization skills, and the proven ability to manage a high volume of customers.
- Comfortable navigating ambiguity.
- Analytical mindset to manipulate and analyze data to identify performance.
- Experience collaborating cross-functionally with business partners.
- Ability to learn fast, especially if lacking direct e-commerce experience.
Responsibilities
- Develop and maintain strong relationships with Orita’s customers.
- Manage a book of business of DTC ecommerce brands + email marketing agencies.
- Onboard new clients and establish a success plan based on client goals.
- Increase revenue through product expansion and negotiate contracts.
- Work closely with Sales and Partnerships organizations to ensure seamless customer experiences.
- Act as a strategic advisor to clients looking to improve or optimize their marketing channels.
- Become a product expert and create feedback loops from clients that impact product roadmap.
- Create and carry-out Quarterly Business Reviews for customers.
- Actively participate in iterations, re-dos, and experiments surrounding customer service.
- Iterate, iterate, iterate!
Preferred Qualifications
- Ecommerce or MarTech experience – specifically within a customer success organization.
- Experience operating at a startup-level organization, with the ability and willingness to quickly pivot and expand on opportunities.