Skip to contentMgr I AIM Customer Service
| Company | Elevance Health |
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| Location | Chicago, IL, USA |
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| Salary | $54032 – $67540 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level |
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Requirements
- a HS diploma and a minimum of 2 years of experience in customer service; or any combination of education and experience which would provide an equivalent background.
Responsibilities
- Develops, coaches, and mentors referral specialists.
- Supervises workflow and performance of associates.
- Accepts overload of incoming and escalated phone calls.
- Responds to providers and addresses challenges.
- Provides quality control services.
- Analyzes team, department, and product-line data to develop and implement action plans for improvement.
- Hires, trains, coaches, counsels, and evaluates performance of direct reports.
Preferred Qualifications
- BA/BS preferred.
- Management experience preferred.
