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Merchant Success Manager
| Company | Rokt |
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| Location | Calgary, AB, Canada |
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| Salary | $60000 – $90000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- Builder mindset
- Passionate about customer success, growth, and product adoption
- Strong communicator
- Love learning and experimenting with new tools, AI workflows, or automations
- Have a strong bias for action
Responsibilities
- Own a book of business: Build and nurture deep, consultative relationships with Shopify merchants, guiding them through onboarding, product adoption, and long-term success with Aftersell.
- Drive product expansion: Partner with merchants to uncover growth opportunities, increase feature utilization, and deliver measurable ROI. You’ll help scale new feature rollouts and proactively identify upsell moments.
- Unblock & optimize: Spot inefficiencies in the Merchant Success workflow and own the solution. You’ll work with the team to build processes, playbooks, and automation that allow us to move faster—without sacrificing quality.
- Use AI to move fast: Integrate AI tools into your daily workflow to drive productivity, uncover insights, and deliver a more personalized merchant experience.
- Collaborate cross-functionally: Act as the voice of the customer, working closely with Sales, Partnerships, CS, Product, and Engineering to influence roadmaps, prioritize improvements, and deliver merchant-led innovation.
- Experiment, test, learn: You’ll use data to back your decisions, test new approaches, and constantly look for ways to drive better outcomes—whether that’s merchant satisfaction, retention, or revenue expansion.
Preferred Qualifications
No preferred qualifications provided.
