Merchant Success Manager

Minimum three years of experience in a relatable Account Management/Client Success role
Minimum one-year experience in a management position (preferred)
Must be able to work in a fast-paced environment, and demonstrate the ability to meet deadlines
Strong communication skills required (verbal and written)
Must be willing to travel to different facilities and client locations
Proficiency with Microsoft Office

Deep dive into each assigned top tier account, learning the business of each merchant
Align with the merchant’s goals to better guide and service them
Establish long-standing, trusted relationships with merchants, and develop open and effective channels of communication
Update and assist with internal projects for merchants, to increase merchant satisfaction
Encourage revenue growth by inspiring merchants to utilize additional services
Become the reliable point of contact for each merchant
Be involved in day-to-day operations to gain a better understanding of how our company is servicing our merchants
Become the internal go-to for questions regarding top tier merchants
Provide regular updates to merchants on the progress of their account regarding, but not limited to: Order flows, carrier and shipment statistics, client support tickets and inquiries, integrations, recommendations for improvement and growth