Merchant Operations Generalist
| Company | Thanx |
|---|---|
| Location | California, USA, Texas, USA, Florida, USA, Nevada, USA, Colorado, USA, New York, NY, USA |
| Salary | $17 – $19 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- 1-3 years of experience in operations, technical support, or a similar role, preferably in SaaS, fintech, or the restaurant/retail industry.
- Strong problem-solving skills with the ability to diagnose and resolve technical issues.
- Ability to work in a fast-paced environment and manage multiple tasks with attention to detail.
- Excellent communication skills, both written and verbal, with the ability to translate technical issues into understandable terms.
- Proficiency in tools such as JIRA, Front, or other ticketing systems is a plus.
Responsibilities
- Set up and configure merchant programs to align with their business needs within the Thanx platform.
- Configure new merchant locations, ensuring seamless onboarding and system integration.
- Facilitate the onboarding process for credit card-linked loyalty programs, ensuring proper setup and compliance.
- Configure and maintain integrations with POS systems and other third-party platforms.
- Diagnose and resolve technical and operational issues, collaborating with internal teams and external partners as needed.
- Identify opportunities to enhance operational efficiency and document best practices for internal and external use.
Preferred Qualifications
- Proficiency in tools such as JIRA, Front, or other ticketing systems is a plus.