Merchant Activations Escalations Specialist
| Company | DoorDash |
|---|---|
| Location | Tempe, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Proven ability to develop customer empathy and articulate customer problems
- Strong written and verbal communication skills, including ability to confidently advocate for customers with internal stakeholders with diplomacy
- Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
- Motivated by a challenge, and approach problems with a positive attitude
- Remain calm under pressure and troubleshoot problems to find speedy resolutions in high-pressure, time-sensitive situations
- Open to working a shift that includes 1-2 weekend days
Responsibilities
- Resolve high visibility escalated Merchant activations cases through various support modalities which may include email & phone
- Investigate case details to determine the root cause of case escalations; develop sets of recommendation to prevent future escalations
- Communicate quickly, concisely, and effectively with internal and external stakeholders
- Synthesize complex problems & issues into actionable, easy to understand resolutions & recommendations
- Complete thorough documentation and notation on Mx contacts to help identify trends
- Deliver exceptional support experiences for Mx
Preferred Qualifications
-
No preferred qualifications provided.