Membership Sales Ambassador
| Company | BJ’s Wholesale Club |
|---|---|
| Location | Columbia, MD, USA |
| Salary | $17 – $20.83 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Prior front line/customer service or previous sales experience preferred.
- Results driven with proven success in goal achievement
- Basic math skills preferred.
- Computer proficiency preferred.
Responsibilities
- Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
- Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
- Sells BJ’s membership products to potential new and existing members with high energy and determination.
- Drives toward goal achievement, defined by business established benchmarks and results.
- Exhibits clear understanding of all BJ’s Membership options, and Co-Brand credit card.
- Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
- Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
- Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary.
- Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
- Maintains all club policies and procedures.
- Performs other duties as assigned, including working in other departments as needed.
- Regular, predictable, full attendance is an essential function of this job.
Preferred Qualifications
-
No preferred qualifications provided.