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Membership Manager
| Company | BSE Global |
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| Location | Brooklyn, NY, USA |
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| Salary | $100000 – $115000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- Five years of experience in the hospitality / wine industries, with a strong understanding of wine culture and trends.
- Proven success in sales, business development, or membership acquisition, ideally within hospitality, luxury goods, or lifestyle brands.
- Exceptional networking and relationship-building skills; able to engage diverse audiences and foster long-term connections.
- Excellent written and verbal communication and presentation skills with the ability to communicate clearly and persuasively.
- Proficiency in CRM systems and managing customer databases; Salesforce experience preferred.
Responsibilities
- Develop and implement strategies to attract and acquire new members, meeting or exceeding monthly and quarterly acquisition targets.
- Identify potential prospects through research, networking, and strategic partnerships.
- Build and nurture relationships with prospective members via personalized communication, experiences, and one-on-one interactions, representing Brooklyn Wine Club at various events to generate excitement and enthusiasm for membership.
- Serve as a knowledgeable and welcoming first point of contact for prospective members, answering inquiries via phone, email, and in person.
- Process new member applications and renewals, ensuring accuracy and efficiency; manage and maintain accurate member records within CRM systems.
- Support new member onboarding by ensuring timely delivery of materials, event invitations, and relevant club information.
- Work closely with the VP of Wine Operations, Strategy & Experiences to design campaigns that highlight the benefits of membership and drive event attendance.
- Assist with member and event communications, ensuring clarity and engagement across various touchpoints, including email, social media, and in-person interactions.
- Provide insights and feedback on membership and event attendance trends to help refine acquisition, retention and marketing strategies.
- Support the execution of events for Brooklyn Wine Club, from pre-event planning to onsite coordination and post-event follow-up, ensuring seamless experiences for attendees.
- Manage event logistics, including ticketing, run-of-show documentation, vendor and partner coordination, and other related tasks to ensure smooth event execution.
- Oversee administrative aspects of membership and events, such as updating the website with event details, tracking attendance, and processing registrations.
- Assist with the development of marketing materials and communications to promote initiatives across all aspects of the business.
- Provide adaptable support across all business operations, taking on various responsibilities for execution of strategies and initiatives.
Preferred Qualifications
No preferred qualifications provided.
