Membership Coordinator

Membership Coordinator

Requirements

• High school diploma required. Associates Degree in Business Administration or related field is preferred.
• Must have a minimum of two years office experience
• Proficient in computer software applications related to YMCA program registration, Microsoft Office and other standard business software.
• Microsoft Word and Excel (or similar applications)
• Manage a high volume of administrative support services with absolute confidentiality
• Work in a harmonious atmosphere with various personalities.
• Meet deadlines with accurate performance
• Handle multiple tasks at the same time.
• Must be highly organized and able to ascertain priorities.
• Strong customer service, computer, writing and communication skills are essential
• Must be available to work weekends, and cover when needed.

Responsibilities

• Coordinates membership administrative activities i.e., bank draft, record edits, credits, membership tracking, membership data inputs, bank draft terminations and edits.
• Produces regular membership reports on retention, recruitment, etc.
• Provide administrative support for ‘New Member Welcome Campaign’
• Generate list for new member contact
• Generate and mail welcome letters
• Manage new member process in Daxko Engage
• Mail six month progress report
• Post responses to member suggestions.
• Handles the billing of all corporate memberships.
• Prints all membership labels for activities guides, promotional pieces, etc.
• Serves as backup for Welcome Center staff as needed
• Generates and mails reimbursement letters to members.
• Tracks and records marketing information on membership application
• Orders office supplies for the membership department.
• Handles the overflow of incoming calls to the member service desk.
• Produces monthly renewal statements.
• Maintains all membership files
• Assist any employee, Director, or volunteer in any YMCA activity that needs assistance to ensure success.
• Assists with conducting tours to prospective members.
• Carries out other duties as assigned by supervisor.

Preferred Qualifications

No preferred qualifications provided.