Member Support Specialist

1-2 years of experience in a helpdesk/call center environment preferred; any customer service is a plus
High school diploma/GED required
Highest sense of integrity and discretion required
Ability to remain professional and courteous with customers at all times
Excellent written and verbal communication skills
Ability to build relationships and strong alliances across the organization
Willingness to learn every day, do it fast and use knowledge appropriately
Ability to work independently and in a team environment
Individual should be technically literate and possess analytical thinking skills
The employee must have the ability to work various shifts should the business need arise
Proficiency with MS Office and good typing skills (min. 40 wpm)
Provide a positive, professional, empathetic, and customer-focused manner
Solid organization and work prioritization skills
Care to do a great job and desire to grow professionally

Address member inquiries professionally to build positive relationships and long-term memberships.
Resolve issues efficiently, contributing to the company’s bottom line.
Monitor email queue and handle member inquiries and questions
Follow up to member inquiries by taking specific action in a timely manner
Work on special short-term projects to offer customized support for new programs
Work with the Management Team to stay updated on product and program knowledge, and be informed of any changes in company policies
Work with confidential customer information and demonstrate highest levels of integrity
Thrive as a team player in a fast-paced, high-energy, change-oriented environment
Track and report to the management on systemic issues and provide insight on trends
Participate in additional training courses when needed
Other duties as assigned