Member Services Representative

Member Services Representative

Requirements

• Customer service experience in a transaction-based environment such as a call center or retail location

Responsibilities

• Handle customer service inquiries and problems via telephone, internet, or written correspondence
• Engage, consult, and educate members based upon the member’s unique needs, preferences and understanding
• Use tools and resources available to help guide the members along a clear path to care

Preferred Qualifications

• Trauma informed care training
• Exposure to Care Management
• Experience in a production environment
• Familiarity with de-escalations
• 1-2 years of Healthcare or Medicaid experience
• Telework experience