Member Services Lead Qualification Specialist
| Company | CoStar Group |
|---|---|
| Location | Richmond, VA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Bachelor’s degree from an accredited, not-for-profit University or College.
- 2 years of call center and/or professional experience.
- Proven experience in a lead generation, sales, or customer service role, preferably in the real estate industry.
- Strong time management skills and very detailed oriented.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Excellent communication skills, both written and verbal, with the ability to effectively interview and assess potential leads.
- Strong analytical skills with attention to detail for evaluating lead quality.
- A customer-focused approach with a commitment to providing high-quality support to both leads and member agents.
- Knowledge of Windows, Apple OS, Microsoft Office, and Internet applications.
- A proactive and positive attitude, with a commitment to providing exceptional customer service.
- Enjoys working independently and as part of a team.
- Ability to work some nights and weekends.
- Evidence of strong academic performance in college.
Responsibilities
- Conduct comprehensive vetting of leads received through outbound and inbound phone calls, as well as emails, to ensure they meet our qualification criteria.
- Intercept and manage inbound calls on behalf of member agents. Perform thorough vetting during these calls to assess the quality and potential of the leads.
- Engage directly with consumers interested in the home buying and selling process to effectively connect them to our member agents.
- Use established criteria and tools to assess the potential of each lead and determine their suitability. Analyze responses and data to ensure the leads are credible and meet the requirements of our member agents.
- Ensure only qualified leads are forwarded to member agents, providing them with a streamlined and effective lead generation process.
- Deliver a summary of the opportunity and background of client needs/expectations with Member Agents via their preselected preferred channels of communication.
- Utilize consumer and client feedback to optimize and enhance product offerings.
- Take part in continuous professional development opportunities, world class training, coaching, and mentorship with access to industry leading research and thought leadership.
Preferred Qualifications
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No preferred qualifications provided.