Member Service Representative

Member Service Representative

Requirements

• High School Diploma or GED equivalent
• Ability to communicate clearly and professionally with members by phone, and email to process information related to insurance products.
• Active General Lines Life & Health Insurance License

Responsibilities

• Facilitate the member experience by answering inbound phone calls, emails, and/or other contacts from members.
• Apply developing knowledge of health insurance to assist members with quotes, binding new business, and post enrollment information.
• Identify, evaluate and understand member needs and consistently provide complete and accurate advice and solutions, including products and services.
• Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.
• Use the tools and resources available to support members with some assistance.
• Effectively operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.

Preferred Qualifications

• 1 year of customer contact experience in a needs-based sales environment
• Prior experience in a fast-paced contact center environment
• 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face
• Prior Salesforce experience