Member Service Representative

Member Service Representative

Requirements

• Open availability that allows a minimum of 16 hours per week.
• Available for one Saturday or Sunday shift per week.
• Available to attend all training classes, Monday to Friday, 8:30 am – 4:30 pm from July 21st – August 8th.
• Available for onsite equipment pickup at Edmonton South Administration Building or Calgary Main Building.
• Private and secure dedicated home office space with stable internet and free of any distractions.
• A Smartphone device (Apple or Android) for two-factor authentication and stable, high-speed internet.
• Able to pass a Canadian Criminal Record Check.

Responsibilities

• Report to the Supervisor, Member Rescue.
• Act as one of the first points of contact for our members when they call for roadside assistance.
• Respond to high volume inbound calls for roadside assistance.
• Record member information thoroughly and correctly.
• Accurately identify call locations and assign calls accordingly.
• Use your strong geographical skills to process road service requests accurately and efficiently.
• Know exactly what kind of support is required for priority calls.
• Stay on top of our AMA products and services, as well as Roadside Assistance services and systems.
• Learn and understand AMA’s membership offerings to educate and inform members of their coverage and costs.
• Work a variety of shifts as we’re open 24/7 and be able to sit for extended periods of time.

Preferred Qualifications

• You have a high school diploma.
• You have previous customer service experience, preferably in a call centre environment.
• Your ability to communicate clearly and with a smile in your voice is equally matched by your excellent telephone etiquette and professionalism.
• You know your way around a computer and you’re comfortable learning new applications and systems.
• Bonus points if you have previous work experience using mapping software!
• You will be able to pass a Canadian Criminal Record Check.
• You are available to work a variety of shifts as we are open extended hours and are able to sit for extended periods of time.