Member Engagement Specialist

Excellent interpersonal skills to include the ability to build and maintain strong customer service relationships
Experience in clinical roles, clinical engagement and/or healthcare navigation
Demonstrated ability to appropriately and quickly respond to current and future member inquiries and needs
Ability to be creative to develop innovative solutions for enhancing member satisfaction
Demonstrated ability to be detail oriented and must provide accurate record keeping and follow up
Ability to analyze data and identify trends to improve member engagement strategies
Ability to work independently, to consistently meet deadlines and performance targets, as well as collaborate with a team
Demonstrated proficiency with Microsoft Office products including Excel and Word
Familiarity with healthcare management software and data entry (electronic medical records experience)
Excellent verbal and written communication skills are required to effectively engage with members
Exceptional organizational skills and are detail oriented with the proven ability to effectively manage multiple priorities
The ability to always maintain confidentiality
A High school diploma or GED
Basic Life Saving (BLS) certification or obtain within 30 days of hire
An active Arizona fingerprint clearance card
Reliable transportation

Develop and maintain strong relationships with members that build trust and loyalty
Understand member needs and preferences to tailor engagement strategies
Provide support and guidance to help members navigate the healthcare system
Maintain accurate records of member interactions and engagement activities
Update member information in the Electronic Medical Record
Analyze data to identify trends and opportunities for improving member engagement
Work closely with healthcare providers and administrative staff to coordinate members’ outreach efforts
Participate in team meetings to discuss strategies for enhancing member engagement
Collaborate with marketing and communications teams to develop outreach materials
Collect and analyze member feedback to identify areas for improvement
Implement strategies to enhance member satisfaction and retention
Participate in quality improvement initiatives to optimize engagement processes
Initiate contact with members via phone calls, emails, and other communication channels
Address member inquiries, provide care options and information about available healthcare services
Collaborate with clinical team members to facilitate a seamless healthcare approach

No preferred qualifications provided.