Member Advocate

Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members
Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service
Ability to learn new software programs and adapt quickly to new processes
You are technologically savvy
Maintain composure and compassion when balancing a high volume of tasks

Learn health insurance, benefits and network plans to solve challenging member problems through research, technology, and most meaningfully, empathy
Connect with members via phone, email and chat and address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
Collaborate with other teammates of the Member Services department to find strategic solutions to member issues
Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team
Reporting into a Team Lead, this is one of the most essential roles we have at Collective Health