Meeting Experience AV Senior Engineer

Meeting Experience AV Senior Engineer

Requirements

• Bachelor’s degree in computer science, MIS, or related field OR significant directly related work experience.
• AWS or other cloud platform experience.
• Understanding and experience with DevOps processes and methodologies.
• At least 1 year of experience with Python, PowerShell, Git, AWS, Java.
• 5+ years in operations, analysis, testing, and software documentation.
• Experience using continuous integration and deployment concepts.
• 5+ years with A/V, endpoint computing, meeting room, and teleconferencing technology.
• Proven experience with various SDLC methods (Kanban, SCRUM, waterfall, agile).
• Ability to build partnerships with business and technology stakeholders.
• Crestron Programming: Advanced knowledge (level 201/301).
• Proficient with testing and calibrating A/V equipment.
• Deep knowledge of video conferencing and streaming equipment and software.
• Strong A/V background with expertise in IT infrastructure.
• Strong understanding of change management processes.

Responsibilities

• Assist in leading a diverse technical team, providing business and technical expertise to drive effective processes and best practices.
• Manage incident queues to ensure adherence to SLA.
• Coach and mentor team members to foster continuous improvement and professional development.
• Develop and maintain relationships across the Product and Technology organization to drive solutions to business problems.
• Manage escalations for MEX and coordinate with other organizations as needed.
• Stay informed about technology support, software development, and customer experience; educate others on these topics.
• Provide technical leadership to ensure application performance and availability, including on-call support and incident management.
• Own and drive customer engagement workflows, including technical analysis and resolution of escalated incidents.
• Champion technology needs of business users, promote effective presence in business areas, and drive cross-team engagement for long-term issue resolution.
• Partner to create an effective use of self-service, community, and knowledge management for users and teams.
• Assist in inventory management and procurement of A/V equipment and accessories.
• Stay current and promote enterprise standards, customer success, and industry best practices.
• Build and maintain relationships across Development, Infrastructure, Product, and other support stakeholders.
• Participate in product planning and sizing for application features, consulting on right-sizing decisions and services design.
• Up to 25% travel to field network offices.

Preferred Qualifications

No preferred qualifications provided.