Medicare Supplement Processing Specialist – Entry level

High school diploma or GED equivalent with 1 year of proven experience in insurance, medical field, or customer service
Medical insurance background preferred
Strong phone contact handling skills and active listening
Familiarity with Microsoft Office products
Ability to adapt and respond to different types of people and tasks
Excellent communication and documentation skills
Problem solving ability with high level of attention to detail
Ability to exercise good judgment, maintain confidentiality, and uphold ethical standards
Confident, self-motivated individual who thrives both independently and within a team environment
Ability to multi-task, prioritize, and manage time effectively and efficiently
Reliable transportation and the ability to be punctual and dependable
Ability to work scheduled shifts, rotate schedules with other employees for proper department staffing needs and work overtime as needed

Assist agents with comments or questions about applications and the likelihood of acceptance by the company.
Log applications using automated log/proposal program.
Calculate modal premium due, noting any shortage or overage, and prepare and balance CWA Input Form.
Input CWA into the CWA database, when applicable.
Make outgoing calls to agents or applicants to verify information that is left blank or unclear on the application.
Take inbound calls from agents or applicants and effectively relay information to the caller about any outstanding requirements needed on the application.
Complete non-medical telephone interviews with applicants when necessary.
Order and follow up on requirements pre and post issue.
Learn and understand the differences between Federal and State Open Enrollment, Guarantee Issue and Standard applications.