Medical Screener - Reception Technician - Customer Service

Medical Screener – Reception Technician – Customer Service

High school diploma or equivalent required
Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience
Must be able to perform basic math calculations

Assists qualified donors in completing the screening process in compliance with Standard Operating Procedures (SOPs)
Educates new donors on the use of therapeutic products made from donated plasma upon completion of appropriate training
May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center
May answer the telephone and answer callers’ questions or transfer calls to appropriate staff member
Maintains alertness and awareness to any reaction by a donor during or after the pheresis process and notifies appropriate staff
Alerts Group Leader or Supervisor of donor flow issues
Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs
Understands the policies and procedures associated with hyper immune programs at the center if applicable
Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed
Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures
Maintains confidentiality of all personnel, donor and center information
May be cross-trained in other areas to meet the needs of the business
Performs other job-related duties as assigned

Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business