Medical Group Patient Access Manager
| Company | Intermountain Healthcare |
|---|---|
| Location | West Valley City, UT, USA |
| Salary | $28.72 – $44.32 |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Mid Level, Senior |
Requirements
- Demonstrated experience in a revenue cycle or patient access role.
- Demonstrates ability to train and develop others.
- Ability to travel and round monthly within assigned clinics.
- Demonstrates strong knowledge of the Patient Access function within a revenue cycle.
Responsibilities
- Develops and implements strategies to improve the Med Grp Patient Access work culture including comprehensive training and skill development.
- Works with Clinic personnel to optimize and standardize scheduling, check-in, check-out, and financial service activities within the clinic / department.
- Actively participates on committees to achieve efficiencies and desired outcomes; ensure follow-up on action plans (operating processes, policies and procedures, denial prevention, revenue enhancements) and monitors success.
- Monitors quality and manages workload to include patient work queue, claim edit, referral and order work queue management.
- Communicates and models the values of Intermountain Health and the Medical Group through orientation, development, mentoring, performance feedback, leadership rounding and evaluation of staff.
- Works with Clinic Managers to ensure functions related to front end activities are operating in optimal performance.
- Works with Clinic Managers to plan and implement strategies relative to front end activities.
- Maintains liaison with medical and other professional and departmental staff in administering policies and procedures regarding revenue cycle activities, patient access and flow.
- Resolves issues relating to patient access (clinic) services and processes.
- Enforces regulatory and compliance requirements (HIPPA, JCAHO, etc). Accountable for understanding, enforcing and following all internal controls, particularly as they relate to cash management policies and procedures.
Preferred Qualifications
- Three (3) years of work-related experience in Patient Access and revenue cycle operations
- Associate’s degree in healthcare administration or related field from an accredited institution. Education is verified.
- Demonstrates strong knowledge of the EPIC system.
- Patient Access Certifications