Medical Billing Analyst
| Company | Omnicell |
|---|---|
| Location | Fort Worth, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School Diploma or GED
- 1–2 years of experience in customer service or a professional support role
- Strong communication, problem-solving, and analytical skills
- Ability to manage high call volumes and work under pressure
- Proficiency in Microsoft Office
- Familiarity with CRM systems and general office tools
- Typing speed of 35+ WPM; 10-key preferred
- Well-organized, self-motivated, and able to work independently
Responsibilities
- Provide Tier 1 support by troubleshooting claim issues and assisting customers via phone and email
- Educate clients on billing policies for Medicare, Medicaid, and third-party insurers
- Conduct training sessions through Zoom and other tools
- Log all interactions and escalate unresolved issues as needed
- Share best practices and stay informed on industry updates and software enhancements
- Ensure compliance with HIPAA and company confidentiality standards
- Uphold the mission and values of Omnicell
Preferred Qualifications
- Experience in DME, medical billing, insurance, or pharmacy settings
- Background in inbound phone and email customer support