Medical Assistant II & Patient Svc Rep – Digestive Health Clinic

Medical Assistant II & Patient Svc Rep – Digestive Health Clinic

Requirements

• High school diploma or equivalent.
• Completion of an accredited Medical Assistant Program
• 1-2 years in a medical setting or equivalent.
• 2-3 years of customer service experience in a high volume, multiple task, high stress environment.
• Experience handling difficult callers, customers, and patients.
• Basic knowledge of managed care and commercial insurance.
• Basic knowledge of medical terminology and billing and coding practices.

Responsibilities

• Ensures assistance to healthcare providers in efficient patient flow
• Competently performs and records all in-house testing, which may include EKG, urine dipstick, pregnancy test, strep test, accucheck and hemocult, as ordered by the provider.
• Prepares laboratory specimens for transport to lab, completing appropriate lab requisition and maintaining center’s copy for tracking.
• Performs various tasks based on department needs and skills verification.
• Greets and escorts patients to/from examination room: Prepares patient for visit by reviewing chart and inquiring into the nature of the visit with the patient.
• Obtains and records vital signs (height, weight, BP, TPR as appropriate) and patient’s history/reason for visit, according to office protocols.
• Notifies provider of patient needs/changes in condition which require expertise beyond Medical Assistant’s scope of practice.
• Assists healthcare provider during exam or procedures, ensuring patient’s comfort, and that adequate and appropriate supplies are immediately available to the provider.
• Provides patient education materials and reinforces discharge instructions as ordered by healthcare provider.
• Coordinates activities to promote patient satisfaction.
• Communicates all delays in service to patients in waiting area at regular intervals.
• Demonstrates appropriate actions in emergencies. Performs CPR as indicated.
• Organizes and maintains medical supplies for clinical areas, including exam/procedure rooms and lab area, to meet the needs of the patient and physician.
• Assists in maintaining Center lab, performing, and recording Quality Controls, and maintaining cleanliness.
• Maintains nursing station, exam and procedure rooms in a clean, orderly and well-stocked condition.
• Provides care and routine maintenance of patient care and laboratory equipment.
• Cleans and maintains instruments appropriately. Packages for storage or for sending to Central Supply for sterilization. Keeps inventory.
• Reviews/updates appointment schedules, organizes workflow, and keeps providers informed of changes in daily activities/schedules.
• Provides patient with appropriate requisitions, instructions, referrals for ancillary tests, procedures and consultations, as ordered by the healthcare provider.
• Reviews, completes and appropriately distributes encounter and referral forms and their copies per established criteria.
• Checks in lab results when received, and routes them promptly to the appropriate provider as per center policies.
• Handles patient inquiries, either by phone or in person, for such things as test results and referrals.
• Answers phones and directs calls to appropriate department or person or takes messages for call backs.
• Schedules follow-up appointments for patients when needed, in conjunction with patient’s needs or provider request.
• Assists or is responsible for inventory and ordering of supplies, which may include pharmacy supplies, medical/surgical, laboratory and emergency supplies.
• Pulls charts or files in medical records as necessary.
• Participates in logging of abnormal results and patient tracking as assigned.

Preferred Qualifications

• Bilingual in Spanish preferred.