Medical Assistant – Bilingual/Spanish

Medical Assistant – Bilingual/Spanish

Requirements

• Fluent in Spanish/English (verbal and written)
• Excellent interpersonal and customer service skills with compassion and empathy
• Exceptional oral and written communication skills
• Time management and organizational skills
• Ability to collaborate with team members including physicians and other clinicians
• Knowledge of medical products, terminology, services, standards, policies and procedures
• Skilled in basic phone and computer operation
• Detail-oriented to ensure accuracy of reports and data
• Ability to maintain effective and organized systems for patient flow
• Ability to act calmly in busy or stressful situations
• Proficient in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel
• Ability and willingness to travel locally and/or regionally up to 10% of the time

Responsibilities

• Measures and records patient vital signs; records patient interview and medical history
• Catalogs and communicates patient needs to the PCP, Clinician, Specialist and/or other clinical personnel
• Prepares patients for examinations and performs routine screening tests; assists physician with exams; explains treatment procedures and physicians’ instructions to patient
• Observes patients and reports any changes in patient conditions to the PCP, Clinician, Specialist and/or other clinical personnel
• Performs non-critical medical and therapeutic procedures based on medical instructions; collects phlebotomy and other lab specimens; performs basic waived lab tests
• Prepares and administers medications; changes dressings, applies bandages, removes sutures and other first aid procedures; uses CPR skills when necessary, all under physician supervision
• Maintains supplies, equipment, stocks and sterilizes instruments; practices OSHA safety standards; performs accurate, legal, and ethical documentation at all times
• Processes patient phone messages, returning calls and routing them to other team members as appropriate; calls patients to obtain and relay pertinent information for the physician
• Upon physician approval and authorization, calls in prescriptions to the pharmacy
• Provides health coaching to a defined group of patients to support healthy lifestyle choices; follows up with coached patients via weekly calls
• Performs other duties as assigned and modified at manager’s discretion

Preferred Qualifications

• Experience working with geriatric patients is a plus
• EMR system experience preferred
• Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required within first 90 days of employment