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Master Educator Program Specialist – Milady
| Company | Cengage Group |
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| Location | New York, NY, USA |
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| Salary | $24 – $31 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- Bachelor’s degree
- 5+ years of experience in education, preferably beauty education
- Experience supporting education programs, in person and online
- Strong attention to detail and adaptability in project management
- Ability and willingness to learn new technologies and platforms
- Strong time management and organizational skills
Responsibilities
- Support and coordinate training
- Identify potential contractors and trainers
- Handle location logistics
- Prepare training materials
- Execute educator and event contracts
- Act as the primary liaison between customers and trainers
- Analyze post-event survey data, provide summaries, and certify attendees
- Track and manage event expenses
- Provide monthly social media content updates to the Marketing team
- Understand instructor responsibilities and facilitate sessions for assigned students
- Support course instruction by reviewing discussion board posts and answering student questions via email or phone
- Analyze survey feedback, discussion posts, and ratings, and communicate insights to instructors
- Provide customer support and guidance on continuing education hours to certified instructors
- Maintain records of course completions
- Order and track level certificates
- Support all program Educators
- Respond promptly to Master Educator-related customer service inquiries
Preferred Qualifications
No preferred qualifications provided.
