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Market Technical Manager

Market Technical Manager

CompanyDigital Realty
LocationAtlanta, GA, USA
Salary$Not Provided – $Not Provided
TypeFull-Time
DegreesBachelor’s
Experience LevelSenior, Expert or higher

Requirements

  • A bachelor’s degree (BA/BS) and a minimum of 10 years of related experience, or 15 years of data center related experience in lieu of a bachelor’s degree
  • Expertise in the operations of critical MEP infrastructure, including UPS Systems, emergency generators, various critical cooling systems, computer room air handlers and air conditioners, and electrical distribution
  • Excellent understanding of various infrastructure redundancy configurations, and the related limitations of each
  • A comprehensive understanding of critical environment management and the challenges of multi-tenant data center occupancy
  • The ability to manage multiple complex projects simultaneously
  • The ability to estimate cost of client installations
  • The ability to analyze and interpret complex project documents such as AutoCAD and Visio
  • The ability to analyze and propose solutions with limited information
  • The ability to interpret instructions furnished in written, oral, diagram or schedule form
  • Advanced analytical and quantitative skills
  • Excellent verbal and written communications skills to effectively respond to sensitive and complex issues
  • The ability to create effective presentations and communicate with both internal and external customers
  • A demonstrated commitment to customer service for both coworkers and customers
  • Experience developing operating and maintenance standards and project tracking/management documents
  • Knowledge of applicable laws and ordinances in performing data, communications and MEP projects
  • The skill to provide oversight to team members for guidance and coaching
  • Experience working well under pressure with a proactive approach
  • Excellent attention to detail, strong organizational skills and a willingness to accept new ideas and procedures
  • Experience using Microsoft office tools like Excel, PowerPoint and Word to create presentations and reports

Responsibilities

  • Conduct facility site visits to audit and analyze current status, and direct operations and engineering personnel to ensure established processes and procedures are followed
  • Perform periodic audits of maintenance MOPs and equipment SOPs to ensure quality and accuracy, and conformance with company standards
  • Perform periodic audits of site Change Management activity, to ensure accuracy of information and quality of supporting documentation
  • Collect and report operating metrics for sites to track and monitor site performance and efficiency
  • Coordinate major activities among sites and track major outstanding issues to resolution
  • Support the site team during construction, testing and commissioning of new data centers, to ensure that operational acceptance criteria are met
  • Provide input for the development of facility improvement measurement plans to include accurate descriptions, savings potential and cost estimates
  • Coordinate sales, design & construction, and onsite engineering staff in the development and installation of systems to meet customer expectations
  • Develop operating standards, processes and procedures, rules and regulations
  • Review drawings and perform site surveys to identify mechanical, electrical, and control systems and facility operational characteristics
  • Manage relationships with customer, property management and sales teams
  • Assist in the development and ongoing review of established standards for the installation of AC and DC power systems
  • Manage construction projects for execution between internal and external customers
  • Manage on-line project and assist in the preparation of monthly management reports

Preferred Qualifications

  • Experience working well under pressure with a proactive approach
  • Excellent attention to detail, strong organizational skills and a willingness to accept new ideas and procedures