Market Technical Manager
Company | Digital Realty |
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Location | Atlanta, GA, USA |
Salary | $Not Provided – $Not Provided |
Type | Full-Time |
Degrees | Bachelor’s |
Experience Level | Senior, Expert or higher |
Requirements
- A bachelor’s degree (BA/BS) and a minimum of 10 years of related experience, or 15 years of data center related experience in lieu of a bachelor’s degree
- Expertise in the operations of critical MEP infrastructure, including UPS Systems, emergency generators, various critical cooling systems, computer room air handlers and air conditioners, and electrical distribution
- Excellent understanding of various infrastructure redundancy configurations, and the related limitations of each
- A comprehensive understanding of critical environment management and the challenges of multi-tenant data center occupancy
- The ability to manage multiple complex projects simultaneously
- The ability to estimate cost of client installations
- The ability to analyze and interpret complex project documents such as AutoCAD and Visio
- The ability to analyze and propose solutions with limited information
- The ability to interpret instructions furnished in written, oral, diagram or schedule form
- Advanced analytical and quantitative skills
- Excellent verbal and written communications skills to effectively respond to sensitive and complex issues
- The ability to create effective presentations and communicate with both internal and external customers
- A demonstrated commitment to customer service for both coworkers and customers
- Experience developing operating and maintenance standards and project tracking/management documents
- Knowledge of applicable laws and ordinances in performing data, communications and MEP projects
- The skill to provide oversight to team members for guidance and coaching
- Experience working well under pressure with a proactive approach
- Excellent attention to detail, strong organizational skills and a willingness to accept new ideas and procedures
- Experience using Microsoft office tools like Excel, PowerPoint and Word to create presentations and reports
Responsibilities
- Conduct facility site visits to audit and analyze current status, and direct operations and engineering personnel to ensure established processes and procedures are followed
- Perform periodic audits of maintenance MOPs and equipment SOPs to ensure quality and accuracy, and conformance with company standards
- Perform periodic audits of site Change Management activity, to ensure accuracy of information and quality of supporting documentation
- Collect and report operating metrics for sites to track and monitor site performance and efficiency
- Coordinate major activities among sites and track major outstanding issues to resolution
- Support the site team during construction, testing and commissioning of new data centers, to ensure that operational acceptance criteria are met
- Provide input for the development of facility improvement measurement plans to include accurate descriptions, savings potential and cost estimates
- Coordinate sales, design & construction, and onsite engineering staff in the development and installation of systems to meet customer expectations
- Develop operating standards, processes and procedures, rules and regulations
- Review drawings and perform site surveys to identify mechanical, electrical, and control systems and facility operational characteristics
- Manage relationships with customer, property management and sales teams
- Assist in the development and ongoing review of established standards for the installation of AC and DC power systems
- Manage construction projects for execution between internal and external customers
- Manage on-line project and assist in the preparation of monthly management reports
Preferred Qualifications
- Experience working well under pressure with a proactive approach
- Excellent attention to detail, strong organizational skills and a willingness to accept new ideas and procedures