Market Specialist – Global Response Operations

Market Specialist – Global Response Operations

Requirements

• Bachelors degree
• Fluency in Spanish is essential as this role will involve working on issues in the local language as well as dealing with external clients in that market
• 2+ years of professional experience within an operations environment
• Experience communicating with a variety of audiences and stakeholders from the LATAM market
• Strategic thinker with high analytical and problem-solving skills
• Interest in supporting the Facebook and Instagram community
• Communication and collaboration experience
• Self-starting, intellectually curious and innovated individual with experience operating in a fast-paced, ever changing environment

Responsibilities

• Work as part of the LATAM team, enforcing on crisis response within the region
• Work as part of an On-call Operational structure to enforce on critical content within SEO Markets with a higher focus on LATAM
• Use a combination of language and market geopolitical knowledge, understanding of language nuances and minority communities, to capture signals and insights to enforce and solve for complex risk and operational issues within the region
• Scope scalable solutions to improve the support of our community of users in the market and in partnership with other regions
• Investigate and resolve issues that are reported on META products, such as requests for account support and reports of potentially abusive content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material
• Support enforcement efforts on agnostic content that originates from multiple sources globally, where language expertise is not required
• Support enforcement efforts identifying integrity risks to our local and regional advertising business and enforce on these risks
• Support region wide programs of work supporting peak season buying initiatives, protecting advertisers, businesses and removing friction in the ad delivery process
• Analyze key metrics and collaborate with cross-functional teams to improve our processes and tools
• Build subject matter expertise around abuse areas prevalent in the region and work with the team on enforcement efforts to manage and control impacts
• Investigate emerging risk across the region and influence cross functional resolution. Provide input and support on policy recommendations using geopolitical as well as operational understanding with XFN partners
• Liaise closely with our Meta vendor teams to ensure all operational KPIs meet and exceed targets and work collaboratively to improve processes and tools and scale solutions
• Remain up to date on key workflow changes, operational guidelines, policy updates and our Community Standards
• Support the training and onboarding Meta partners

Preferred Qualifications

• Technical and data skills such as Excel and SQL and experience with visualisation tools such as Tableau to drive efficient analytics and reporting
• Experience with training, quality assurance or metrics analysis