Market Operations Manager
| Company | Carvana |
|---|---|
| Location | Petersburg, VA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- 7+ years’ work experience in a customer facing team environment
- 5+ years’ of people management experience
- 3+ years’ of leadership management experience
- A strong sense of urgency with the ability to improve operational efficiency
- Proven history of developing and coaching employees
- Experience with strategic planning and process improvement
- Excellent problem-solving skills with the ability to think outside the box
- The ability to operate in ambiguity
- Willingness to work on weekends
- Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves
Responsibilities
- Own your market and everything that comes with it, including (but not limited to); market launch, operations, logistics, strategic planning, consumer branding, team engagement and effectiveness and of course, the market’s ongoing success.
- Be a continuous positive force within the hub, creating strong morale and spirit throughout the team
- Drive the implementation of company goals by motivating and supporting the management team within the market to develop and implement action plans that meet operational and organizational objectives.
- Help to interview, select, onboard and train all members of your team, from Lot Attendants to Team Leads, and give them the tools, resources and guidance they need to be successful.
- Develop the market leadership team by regularly conducting performance check-ins, providing feedback, and setting goals to improve overall performance and skill set.
- Be the go to expert for your team. You’re always ready to jump in alongside an Advocate to wash cars or jump into our kick-ass single-car hauler and deliver cars to our customers while providing a stellar customer experience.
- Balance execution, process improvement and impeccable customer service
- Drive production in a fast-paced customer service environment and keep every detail of your market operating like a well oiled machine
- Maintaining and producing daily, weekly and monthly reports of quality metrics and respective targets and goals
- Proactively communicating with senior leaders regarding business performance, adverse impact of decisions on customers and potential risk to the business
Preferred Qualifications
- Bachelor’s Degree
- High influencing skills
- Experience with SalesForce or Tableau
- An analytical mind
- Experience handling logistics
- Experience leading salaried leaders