Market Delivery Associate

Market Delivery Associate

Requirements

• High school diploma or equivalent
• 1 year of directly related experience

Responsibilities

• Support delivery operations for internal (stores/contact center) and external customers (DIY and Pro Customers).
• Communicate with customers to gather feedback and enhance in-home delivery experiences.
• Handle multiple tasks in a fast-paced environment, delivering business results.
• Utilize knowledge of Home Delivery XDT operations.
• Perform daily tasks such as working alerts and queues, processing customer order changes, and utilizing multiple order management systems.
• Manage customer escalated issues and Executive Care opportunities for immediate resolutions.
• Collaborate with third-party logistics service providers, Lowe’s Supply Chain teams, distribution nodes, and store operations.
• Demonstrate effective problem-solving, change adoption, teamwork, and empowerment skills.
• Build and maintain business relationships with Retail and Lowe’s Pro partners.
• Possess good oral and written communication skills, proficient in Microsoft Office applications.
• Maintain continuous dialogue with third-party logistics vendor partners to address and resolve claims and complaints.
• Work on assigned cases through the case management system to ensure resolution of customer issues.

Preferred Qualifications

• Strong oral and written communication skills.
• Familiar with Microsoft Office applications.
• Previous experience in Home Delivery or Market Delivery operations.
• Proficient in customer service, call center operations, customer support, and resolving customer issues.
• Demonstrated ability to handle multiple tasks in a fast-paced environment.
• Effective problem-solving and team collaboration skills.