Market Associate – Center Operations Director

Market Associate – Center Operations Director

Requirements

• Strong business acumen and acuity
• Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures
• Understanding of regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations
• Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects
• Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives
• Strong leadership, training, written and verbal communication, and interpersonal and presentation skills to drive results
• Proven skills in budgeting and fiscal management preferred
• Intermediate working knowledge of Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
• Ability and willingness to travel between local centers, regionally and nationwide up to 30% of the time
• Spoken and written fluency in English
• This position requires use and exercise of independent judgment
• BA/BS degree in Healthcare Administration, Business Administration, a Biological Science program or a closely related discipline required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis required
• A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment required
• A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required

Responsibilities

• In support of the Center Director (CD) or Center Executive Director (CED), maintains center operations production goals, monitors net yields and implements improvement plans as required.
• Manages and maintains operational records. Consistently meets and/or exceeds daily, weekly and monthly deadlines.
• Independently determines center labor usage to meet business needs. Supports meeting the established center production goals.
• Ensures efficient patient flow throughout the center. Identifies problem areas and implements corrective action as needed.
• In absence of CD/CED responsible for all aspects of financial oversight. Responsible for center production goals.
• Ensures financial targets are met and adheres to cash management, financial reporting, and other financial responsibilities.
• Supports the center philosophy of continuous improvement. Collects and analyzes data to maintain and improve center quality, efficiency and profitability. Implements effective corrective action plans when appropriate.
• Works with market leadership to develop effective corrective action plans to address any areas of deficiency noted during audits.
• Follows all HSE and OSHA policies and procedures. Ensures the center and all employees comply with OSHA regulations and training. Completes all OSHA record keeping and reporting requirements.
• Manages all inventories to optimum levels by maximizing efficiencies and customer service levels and minimizing investment.
• Ensures compliance with all company procedures and applicable federal, state and local regulations. Proficient in all staff tasks and duties at a level adequate for training and critiquing employees in the performance of those tasks and duties.
• Maintains clean efficient work environment, and ensures center has sufficient operating supplies and forms. Conducts routine internal procedures and documentation audits.
• Performs other duties as assigned and modified at manager’s discretion.

Preferred Qualifications

• Proven skills in budgeting and fiscal management preferred