Manufacturing Technical Support Engineer
| Company | PulteGroup |
|---|---|
| Location | Florence, SC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Junior, Mid Level |
Requirements
- Associate degree or equivalent work experience required.
- Strong knowledge of Microsoft desktop operating systems required.
Responsibilities
- Ensure system uptime by responding promptly to IT issues and service requests.
- Install, configure, and maintain computing equipment in the manufacturing facility.
- Coordinate office IT installations and maintenance with the corporate service center.
- Oversee maintenance and support for local PCs and peripheral devices.
- Deploy, configure, and troubleshoot hardware and software, including: Desktop and laptop computers, Printers, copiers, and plotters, Network infrastructure, Specialized technology used in wood truss and wall panel manufacturing.
- Perform software installations and updates as required.
- Liaise with third-party service providers for equipment servicing and support.
- Escalate unresolved or complex issues to appropriate internal or external support teams.
- Collaborate effectively with team members on all assignments.
- Diagnose and resolve system errors and technical issues related to hardware, software, and networks.
- Communicate regularly with management to report issue status, resolutions, and system health.
- Document all support activities in the corporate helpdesk system with detailed notes and communication logs.
- Perform additional duties as assigned by the IT Manager or Facility Director.
- Work on-site five days a week, with occasional weekend support as needed.
Preferred Qualifications
- Professional IT certifications (e.g., Microsoft MCP/MCSA, CompTIA A+/Network+) or equivalent experience preferred.
- Experience in a manufacturing environment preferred.
- Working knowledge of, or ability to learn, MiTek’s suite of applications.