Manager – WMS Implementation Training & Change Management

Manager – WMS Implementation Training & Change Management

Requirements

• 5+ years of experience in delivering training, particularly in a logistics or warehouse setting
• Strong leadership skills with the ability to manage cross-functional teams and drive results in a fast-paced environment
• Proficiency in change management principles and practices, with a focus on organizational readiness and capacity building
• Excellent collaboration and good written and verbal communication skills to work effectively with various internal teams
• Familiarity with various WMS platforms and related technologies
• Willingness to travel up to 50%

Responsibilities

• Maintaining detailed documentation of training materials (SOPs, Work Instructions, Job-Aids, Quick Reference Guides, etc.) and ensuring up-to-date training environment for all WMS functions
• Contributing to the creation of a training plan to complete training for all functions on the new system, and processing changes to ensure all distribution center colleagues, management team and support staff are effectively trained to complete the day-to-day responsibilities and handle exceptions
• Leading the Train-The-Trainer program to empower key personnel to effectively train others within their teams: identification of trainers, conduct trainer training, trainer evaluation, and provide on-going support
• Leading workshops with Trainers to deliver training, gather participant feedback, and determine best training deliver methods (classroom, hands on training, on the floor training)
• Identifying training needs, developing tailored training programs, and ensuring effective communication and engagement throughout the change process

Preferred Qualifications

• Strong analytical and problem-solving skills to address challenges and ensure successful implementation
• Strong communication, presentation, and organizational skills. Ability to manage multiple projects and work collaboratively with cross-functional teams
• Strong interpersonal skills with a focus on customer-service
• Strong self-starter with ability to work with little supervision
• Strong ability to multitask and handle competing priorities at once
• Ability to foster connection by putting people first and build trusting relationships