Manager V – Field Service Engineer

Demonstrates comprehensive understanding of concepts and principles within own job family and knowledge of other related job families
Applies in-depth understanding of how own discipline integrates within the segment/function
Manages multiple related teams, sets organizational priorities and allocates resources
Identifies and resolves complex technical, operational and organizational problems
Influences others internally and externally, including senior management

Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service)
Identifies and pursues service agreement business in conjunction with marketing and sales
Manages start ups in terms of time and cost requirements
Manages local inventories and RMA procedure
Maintains DSO according to goal
Manages systems start up and warranty cost under reserve
Ensures customer satisfaction with Company service and system performance
Interviews, hires, and trains customer engineers as necessary to support regional business
Ensures employee satisfaction through communication of business progress and all related action, setting goals and controlling achievements, establishing training and career development plans
Ensures the appropriate safety practices among customer engineers
Develop CE skills
Spots and develops managerial/other specialist talent
Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service
Reports in a timely and accurate manner as required
Achieves guaranteed up time and other parameters as sold to customers
Promotes quality improvement processes to reduce cycle time, drive continuous improvement of technical performance, empower the work force
Responsible for following departmental procedures to safeguard the health, safety and welfare of themselves and those around them who may be affected by their acts or omissions

No preferred qualifications provided.