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Manager – Technical Documentation
| Company | Snowflake |
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| Location | Bellevue, WA, USA |
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| Salary | $150000 – $200000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior, Expert or higher |
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Requirements
- 5+ years of experience hiring and managing technical writers of all levels.
- 10+ years creating technical product documentation.
- A bachelor’s degree in a relevant field such as technical writing, communications, computer science, engineering, or a related discipline.
- A solid understanding of devops concepts and tools (for example, CI/CD workflows, build tools, etc.).
- Familiarity with software development methodologies, APIs, programming languages, version control systems, and content management systems.
- Strong leadership abilities, including communication, decision-making, and conflict-resolution skills, are crucial for success in this role.
- Experience in guiding professional development, providing constructive feedback, and helping team members grow their skills and careers is highly valued.
- Expert knowledge of the content development lifecycle.
Responsibilities
- Hire, lead, and cultivate a high-performing team of Technical Writers, fostering their professional growth and development.
- Strategize and implement content strategies and information architectures to enhance customer satisfaction and usability.
- Collaborate with cross-functional teams, such as engineering, product management, and data science to drive and evaluate content initiatives.
- Spearhead content enhancement projects, and establish team and collective objectives to elevate content quality.
- Identify and implement process efficiencies to streamline documentation workflows.
- Proactively identify opportunities to enhance internal developer productivity through documentation.
- Monitor internal customer feedback, determine areas for content improvement, and track key metrics to evaluate documentation effectiveness.
- Track content and establish processes for updating documentation to keep it relevant and up to date.
Preferred Qualifications
- Experience with Git and Markdown based authoring.
- Experience with different programming languages (for example, Java, C++, Go), including the ability to read and write sample code or code snippets.
- Experience writing for an internal developer audience.
- Experience building and driving adoption of internal programs.
