Manager Tech Ops Performance Management

Manager Tech Ops Performance Management

Requirements

• Knowledge of data science methodologies using Python or R
• Knowledge of airline operations or maintenance operations to apply data analytics effectively
• Knowledge of data governance, data quality, and data integration practices
• Leverage Agile methodologies and scrum processes
• Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
• Skilled in effective presentation of data-driven insights
• Skilled in managing multiple projects simultaneously and prioritizing tasks effectively
• Skilled in leading and mentoring a team of data analysts and consultants
• Skilled in understanding and meeting stakeholder needs and demonstrating a strong customer service orientation
• Capacity to handle multiple projects and requests and work under tight time constraints to accomplish assignments and projects
• Capacity to foster continuous improvement and innovation within the team
• Capacity to utilize Agile methodologies to help the team plan and execute to set dates without taking the team over capacity
• Ability to communicate complex concepts clearly to stakeholders and team members
• Ability to speak and present in front of groups
• Ability to interpret complex data sets and derive actionable insights
• Ability to supervise solutions coded in Python, R, Alteryx, and SQL
• Ability to apply general rules to specific problems to produce answers that make sense
• Ability to align data insight initiatives with business objectives and strategy
• Ability to identify opportunities for leveraging data to drive business improvements
• Ability to foster a collaborative and innovative team culture
• Ability to detect changes in performance to confirm or inform the effects of targeted efforts related to the top-tier system metrics of Safety, Quality, Reliability, and Cost
• Required: High School Diploma or GED
• Required: Bachelors Degree
• Demonstrated experience in directly or indirectly leading team(s)
• Fully functioning, broad knowledge in statistical analysis, leveraging algorithms or models, and data visualization techniques
• Fully functioning, broad knowledge in data aggregation, analysis, reporting and forecasting using data-oriented programming languages (such as Python or R) and visualization software (such as Tableau or R Studio)
• Fully functioning, broad knowledge in utilizing analytical platforms (such as Alteryx, SQL, Tableau, R Studio)

Responsibilities

• Foster innovation and address team needs, while providing a clear vision and purpose to the work
• Direct the team in converting raw data into clear, actionable insights and reports
• Direct the creation of various reports based on customer needs, both scheduled and ad hoc
• Aid the team in answering business questions using experience, logical reasoning, and analytical skills
• Support the team in transforming data into compelling, actionable reports that support senior leadership with metrics related to safety, people, compliance, technical reliability, and fleet performance
• Coordinate multiple team projects simultaneously by way of the agile process and prioritize tasks effectively by the use of scrum sprints
• Direct the team in integrating reporting with operational groups by connecting metrics across operational VP levels
• Drive the team to continually enhance performance metrics to align with changing fleet mix, network design, and flight schedule
• Ability to meet any physical ability requirements listed in this description
• May perform other job duties as directed by Employee Leaders

Preferred Qualifications

• Ability to foster a collaborative and innovative team culture
• Ability to detect changes in performance to confirm or inform the effects of targeted efforts related to the top-tier system metrics of Safety, Quality, Reliability, and Cost