Manager – Student Success

Manager – Student Success

Requirements

• Bachelor’s degree required; Master’s degree preferred.
• 5–7 years of progressively responsible experience in student advising, retention, or student services in a higher education setting.
• 1+ year supervising or leading team
• Proven experience in leading teams to deliver exceptional service.
• Proven experience in leading teams to exceed enrollment or retention goals.
• Strong coaching and mentoring abilities.
• Possesses strong technical skills, including Microsoft Office; familiarity with Jenzabar, SalesForce, BlackBoard, Adobe Creative Suite, Canva, or related tools a plus.
• Proficiency in implementing technical solutions.
• Excellent written and verbal communication skills.
• Ability to foster a respectful and inclusive work environment.
• Positive attitude and supportive behavior towards department goals.
• Strong interpersonal skills to build effective working relationships.
• Ability to meet deadlines and manage budgets while ensuring quality results.
• Sound business judgment with the ability to balance risks and needs.
• Analytical skills to interpret and present data for informed decision-making.
• Commitment to maintaining confidentiality.
• Demonstrated initiative, flexibility, and strong communication skills, including public speaking and writing.
• General understanding of state and federal laws governing student records and privacy and accreditation standards.
• Proficient in counseling and conflict resolution.
• Experience with Title IX and 504 regulations.
• Ability to navigate and manage complex situations involving students, faculty, and staff.

Responsibilities

• Oversee the academic advising function, ensuring students are supported in developing and following academic plans to meet program goals.
• Coordinate support for students enrolled in online and on-campus programs, including course sequencing and program progression.
• Provide enhanced advising for at-risk or struggling students, with an emphasis on persistence through continued course enrollment.
• Manage persistence efforts for online students, ensuring students are guided and enrolled in subsequent courses and lab classes.
• Coordinate lab class scheduling at any GIA campus to support timely and seamless program completion for online students worldwide.
• Facilitate enrollment approvals and oversight for courses requiring special permissions, including GEM240.
• Serve as a primary point of contact for students navigating academic, personal, or administrative challenges.
• Collaborate with Financial Aid, Admissions, Records, Career Services, Education Accounting, and Online and On Campus Education to support student success.
• Maintain a working knowledge of all institutional programs.
• Manage onboarding activities for online and on campus students from post-admissions enrollment to start of course or program.
• Plan, organize, and execute student events, including new student orientations, graduations, and campus engagement activities.
• Manage student services communication channels and shared inboxes, ensuring timely and professional responses.
• Track and advise students on housing resources, emergency contacts, support services, and other life needs.
• Support institutional compliance by assisting in the development and implementation of policies related to student success, academic integrity, and student services.
• Serve as a resource for Title IX and Section 504-related matters, providing guidance to campuses and helping inform related decisions across locations.
• Address student conduct concerns through fair investigation and resolution processes in alignment with institutional policy.
• Educate students on behavioral expectations and community standards.
• Track, analyze, and report on student persistence and retention metrics to inform decision-making.
• Maintain advising notes, student success records, and confidential documentation in accordance with FERPA and applicable regulations.
• Lead the implementation, tracking, and review of student satisfaction surveys across all campuses and learning modalities.
• Analyze survey results and develop documented action plans to address concerns and enhance the student experience.
• Track, document, and communicate follow-up actions taken in response to feedback.
• Support and guide departments across campuses in launching surveys, interpreting results, and maintaining ongoing improvement plans.
• Collaborate with academic leadership to design and deliver faculty training programs across campuses that support teaching diverse student populations.
• Provide resources and guidance to help faculty address differences in learning styles, academic preparedness, and cultural backgrounds.
• Develop training to support faculty in working with students from military backgrounds, including those with PTSD or related challenges.
• Promote trauma-informed, inclusive teaching practices to ensure all learners—regardless of background—feel supported and empowered to succeed.

Preferred Qualifications

• Experience working with online, adult, or nontraditional students preferred.