Manager – Site Delivery

Manager – Site Delivery

Requirements

• Bachelors degree in information security, computer science, business, or related field
• 5+ years’ overall IT experience with significant experience in global, enterprise corporate IT
• Ability to manage multiple concurrent projects, activities and tasks under time constraints
• Ability to interface with executives and stakeholders regarding issues of project scope and status
• Demonstrated ability to solve problems, determine appropriate actions and complete projects with minimal direction
• Experience with IT vendor relationship management and oversight
• Knowledgeable of IT project management, tracking, reporting, and risk/issue mitigations
• Eligible to work in the United States without the need for employer visa sponsorship now or in the future

Responsibilities

• Aligning the IT priorities with the business plans and acting as an advisor to the business stakeholders for IT related topics
• Manage the overall planning, direction, coordination, execution, control and completion of IT Service Delivery needs
• Provide strong, proactive and assertive leadership for IT Service Delivery needs
• Provide delivery management oversight for IT Operations and support teams responsible for a wide array of IT technologies and functions
• Define, implement improvements and meet SLAs
• Builds and maintains strong business stakeholder relationships and participates in business owner meetings regarding performance to ensure customer satisfaction
• Serves as the primary point of contact for business stakeholders regarding overall and day-to-day service delivery
• Acting as an escalation point for the business stakeholders in case of IT service issues
• Regularly collecting feedback on satisfaction with key IT services
• Communication and alignment with business stakeholders on IT compliance and governance activities
• Responsible for the oversight of the technical components of the Managed Service relationship with application vendors
• Lead the preparation, obtain agreement and manage the IT budgets within the area of responsibility, in collaboration with IT Business Management, Operations, and Business Solutions
• Oversee the creation of deliverables including architecture and technical design
• Ensures that implementations and ongoing services are delivered on time and meet business requirements by maintaining tight control over the project schedule, risks, the scope of work and budget
• Ensures that operational teams and subcontractors maintain a clear understanding of the business needs and provides day-to-day advice and support
• Develop and drive a strategic vision and continuous improvement roadmap that optimizes architecture and system performance consistent with the strategy of the business
• Assist IT leadership with developing long-term technology roadmap, resource plans, and budgets
• Drives the simplification and standardization of shared IT services and applications
• Ensure proper implementation of global standards, policies and systems platforms
• Promotes the IT organization’s capabilities and works to strengthen the business value of the IT organization
• Establish and provide high-quality, informative written and verbal project communications, including status, dashboards and Service Delivery project updates
• Provide leadership and guidance including coaching, mentoring and evaluation with the end goal being optimum performance levels
• Onboard, coach and develop the team, creating a culture of innovation, collaboration and continual improvement
• Complete performance appraisals, take corrective action when appropriate, and participate in hiring decisions

Preferred Qualifications

• 3+ years’ experience with energy generation, distributed control systems, or similar industries