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Manager – Services
| Company | Fivetran |
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| Location | Oakland, CA, USA |
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| Salary | $193600 – $242000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior, Expert or higher |
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Requirements
- 7+ years of experience in Solution Architecture, Sales Engineering, Professional Services, Data Engineering, or similar customer-facing technical roles
- 2+ years of experience managing or mentoring technical teams
- Deep knowledge in Databases, Replication, Cloud Warehouses, and APIs
- Excellent communication and stakeholder management skills
- An insatiable curiosity about our customers, and a data-backed vision for how Fivetran can drive positive business outcomes for our customers
- Natural ability to lead and motivate Solution Architects through continuous growth and change; easily able to earn the trust and respect of the team
- Willingness and ability to address challenging escalations, drawing upon other groups’ and cross-functional team members where appropriate
Responsibilities
- Lead, mentor, and develop a team of Solution Architects, ensuring professional growth and alignment with company goals.
- Collaborate cross-functionally with Sales, Marketing, Customer Support, Product, and Engineering teams to support customer success and drive adoption.
- Work in lockstep with Account Executives, Customer Success Managers, Sales Engineers, and Customer Support Engineers to develop and enforce clear roles and responsibilities that deliver seamless and delightful customer experiences.
- Ensure the Solution Architects deliver tailored solutions that address customer challenges, leveraging Fivetran’s products and industry best practices.
- Stay up-to-date on the latest technologies and trends in data integration and management.
- Measure and report on team performance, identifying opportunities for optimization and scaling success.
- Adjust quickly to changing priorities and conditions, communicating complexity and change effectively with the team.
- Inspire team members by communicating the big picture, and exhibit strategic thinking and visioning. Determine opportunities and threats through comprehensive analysis of current and future trends.
- Build out reusable content & scalable operational approaches to scale the team efforts for maximum impact.
Preferred Qualifications
No preferred qualifications provided.
