Skip to content
Manager – Scaled Customer Success
| Company | Notion |
|---|
| Location | San Francisco, CA, USA |
|---|
| Salary | $180000 – $200000 |
|---|
| Type | Full-Time |
|---|
| Degrees | |
|---|
| Experience Level | Mid Level, Senior |
|---|
Requirements
- 3+ years as a direct CS leader or manager
- Can convey complex information to executives clearly and concisely and resolve tradeoffs
- Effective communicator across levels and audiences
- Strong leadership skills with a focus on empowerment, positive-mindsets, collaboration and ability to inspire a team of direct reports
- High ownership mentality
- Comfortable with the ambiguity and pace of iteration of an early-stage startup
- Growth mindset and thrive in the building stage of a nascent team
Responsibilities
- Increase Team Performance on Adoption, Retention, and Customer Value
- Team Leadership and Development
- Data-Driven Insights and Operational Excellence
- Cross-Functional Collaboration and Partnerships
- Resource and Enablement Development
- Critical Issue Resolution and Strategic Impact
Preferred Qualifications
- You’ve been a first or early hire at a fast growing start up before
- You’ve got strong technical chops
- You have experience using Notion
- You’ve built new CS playbooks or processes
- Experience using Gainsight
- Experienced in hiring and training talent at scale
