Manager – Sales Operations

Manager – Sales Operations

Requirements

• Bachelor’s degree and 5 years of related experience, a master’s degree and 3 years of related experience, or 8 years of related experience and no degree.
• Outstanding written and verbal communication skills
• Ability to balance urgent, short-term needs with strategic, long-term priorities
• Strong organizational skills, with attention to details
• Proficient with Microsoft Office. Ability to work independently as well as within a team environment
• Strong analytical skills and ability to use data to optimize performance and inform future strategies
• Ability to work well under pressure and within time constraints
• Must demonstrate and embody Nordic’s maxims

Responsibilities

• Demonstrate Nordic’s maxims with enthusiasm, optimism, and courage
• Collaborate with Sales, business development, and business line leadership on departmental strategies and business operations
• Design, optimize, and standardize operational processes for all individuals involved in the sales process
• Enhance operational processes that improve business operations, client experience, and operational efficiency, including leading collaborative efforts with pursuit stakeholders across Nordic enterprise
• Develop and implement operational strategies that align with company goals
• Analyze operational performance and identify areas for improvement
• Drive results by setting compelling goals and aggressive schedules; translating these goals into actionable, quantitative plans and consistently meeting or exceeding goals
• Work on business operations projects that may be assigned on an ad hoc basis, and may assist other corporate initiatives as necessary, directed, assigned, or requested
• Make decisions quickly and decisively, often with limited information
• Foster a team-oriented culture rooted in respect, high ethics and integrity, empowerment, camaraderie, collaboration and effective communication
• Collaborate with the sales teams across the Nordic global divisions to enable all Nordic departments and functions work together to ensure we effectively serve our clients’ and consultants’ needs
• Motivate others to achieve results by modeling strong ability to successfully execute
• Convey a sense of urgency, acting quickly to seize opportunities and capitalize on trends, while changing tactics quickly in midstream to optimize results
• Manage, mentor, and develop a team focused on sales support and enablement, with an emphasis on creating a culture that serves the organization with flexibility and collaboration. Assist team with deliverables during peak volumes
• Collaborate with other departments to align operations with overall business strategy
• Communicate operational updates and initiatives to stakeholders
• Monitor workflow and productivity to ensure efficiency and effectiveness
• Analyze data and leverage insights to identify operational improvement opportunities, leading the implementation and documentation of process recommendations and tracking success
• Develop and maintain onboarding programs, prepare learning materials, and lead training courses for employees across the organization as needed for sales pursuits and sales support

Preferred Qualifications

No preferred qualifications provided.