Manager – Revenue Technical Support

Manager – Revenue Technical Support

Requirements

• Bachelor’s degree in computer science, information technology, engineering, computer information systems, or related area and 4 years’ experience in production support, software support, or technical support OR 6 years’ experience in production support, software support, technical support, computer science, information technology, engineering, computer information systems, or related area
• 2 years’ supervisory experience.

Responsibilities

• Support Ad Platform Initiatives: Assist in the execution of migration projects for advertising platforms and support the adoption of future Sam’s Club proprietary ad technology.
• Facilitate Cross-Functional Collaboration: Collaborate with Product, Engineering, Media Activation, Sales, Yield, and Trafficking teams to support requirements definition, foster alignment, and help resolve interdependencies.
• Communicate Stakeholder Updates: Provide regular updates to stakeholders on ad platform strategy and performance, and support the preparation of materials for executive-level communications.
• Platform Support: Own the Tier 2+ support processes, contribute to the establishment of standardized workflows and support guides, and offer guidance on ad creative and tag issues to ensure accurate campaign tracking and reporting.

Preferred Qualifications

• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.