Manager – Regional Operations

Manager – Regional Operations

Requirements

• Minimum of two (2) years’ management experience required; remote teammate management required; healthcare industry management experience preferred
• Minimum of two (2) years’ project management and/or project implementation experience required
• Minimum of one (1) year experience demonstrating strong understanding of commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity) as well as government insurance programs (Medicare, Medicaid) required
• Operational or client management experience across multiple sites required
• Track record of developing strategies around growth and operational problem solving. Partnerships and influence are a part of your leadership tool set.
• Experience driving results for your book of business. You love KPIs and have already been successful in mobilizing resources to impact the team’s performance. You love a good root-cause analysis and flow chart, and you use these things to track your team’s success in achieving the goal.
• Education: Bachelor’s Degree Required; Master’s preferred
• Travel: Availability for regional and some national travel; up to 75%

Responsibilities

• Lead a remote team consisting of approximately 9 Patient Pathways Dialysis Coordinators within the Patient Pathway program including but not limited to teammate relations, fostering a positive work environment, conducting annual performance and salary reviews, performance management, recruitment, retention, terminations, and related ePCNs
• Conduct regular update calls and operating reviews with each direct report
• Manage the hiring and onboarding process for Dialysis Coordinators in assigned territory
• Know, understand, implement and follow DaVita Teammate Guidelines and employment policies and procedures
• Schedule and organize new teammate training, including both classroom training and on-site shadowing
• Review financial statements and data
• Ownership of territory P&L
• Utilize financial data to improve profitability. Prepare and control operational budgets. Plan effective strategies for financial well-being of Patient Pathways.
• Implement new Patient Pathways Program across hospital partners
• Meet face to face with hospital partners to discuss current discharge processes
• Structure, introduce and train hospital partners on the Patient Pathway program
• Identify areas of improvement in the discharge process in individual local markets
• Conduct regular update check-ins with hospital partners and Patient Pathways management before, during, and after implementation
• Analyze, develop, and implement new ways for the company to differentiate itself in the marketplace
• Develop in-depth knowledge of the company’s service offerings, markets, current market share within individual markets, market competition, and strategies to secure new business
• Work cross-functionally with DaVita and Non-DaVita operations leadership across chronic and hospital services teams to introduce Patient Pathways
• Update local operations leadership on the progress and impact of the Patient Pathways program
• Discuss ongoing strategies for each market with Patient Pathways and field management
• Provide coverage assistance at Patient Pathways partner hospitals as needed (including but not limited to covering during teammate PTO leave or position vacancies)
• Analyze Patient Pathways reports for assigned territory including but not limited to patient volume for each Dialysis Coordinator and length of stay and readmissions metrics for territory and individual hospitals
• Analyze performance of each market and make recommendations on future action plans based on the analysis
• Provide management team with monthly updates regarding the above metrics

Preferred Qualifications

• Healthcare industry management experience preferred