Manager Quality Assurance

Manager Quality Assurance

Requirements

• Minimum of 2 years direct experience with U.S. retail banking laws and regulations
• Must have experience in First Line of Defense (FLOD) risk within a U.S. banking environment
• Strong understanding of risk and control frameworks, particularly how controls mitigate process-level risks
• Experience in issue remediation, policy/procedure implementation
• Exceptional writing and editing skills
• Experience in issue remediation
• Goal-oriented, with a consistent ability to meet timelines and deliverables in a fast-paced environment
• Detail-focused, with keen critical thinking and problem-solving skills
• Ability to work independently while collaborating across business units
• Self-Starter, willingness to take the initiative
• Proficient in Microsoft Outlook, Excel and Word applications

Responsibilities

• Monitors and executes quality assurance routines across the COO
• Performs testing of Loan Origination System to ensure compliance with policies, procedures and workflows
• Completes HMDA data integrity scrub and partners with business units to ensure Regulatory Compliance HMDA
• Identifies root cause of process and control failures and works with business units for remediation development plan
• Executes remediation plans, monitors and identifies thematic issues, and monitors and escalates issues as required
• Assists with COO risk assessments with a broad and strategic perspective in order to identify emerging risks and/or areas of potential risk
• Adopts a continuous improvement mind-set, proactively identifying unmitigated risks and areas requiring further strengthening
• Provides technical support on the quality assurance program for the COO, including training and procedural enhancements
• Maintains operating independence of testing and validation commensurate with RBC Bank Risk Management practices and risk appetite
• Prepares and monitors reports relating to risk management, fair lending and controls oversight for COO and RBC Bank senior management review and internal governance forums
• Supports regulatory & internal Audit exams and other continuous monitoring activities
• Supports collection, review and response of all materials requested by auditors and regulators
• Executes action plans for self-identified, internal audit issues and Regulatory Matters Requiring Attention and performs user acceptance testing related to systemic enhancements
• Performs user acceptance testing for systemic and workflow changes
• Provides general mortgage compliance support by monitoring REFCO’s support mailbox
• Track Regulatory Compliance proposed and final rule changes
• Monitors operational performance of third-party suppliers relative to contractual obligations and business needs
• Assesses risk of third-party suppliers relative to services provided and performance and develops and executes remediation plans to ensure business needs are being met
• Centrally manages COO policies and procedures updates, ensuring effective reviews are undertaken to ensure they reflect the needs and operations of the business
• Assesses and proactively enhances the quantity and quality of procedures to ensure they support effective and efficient execution of tasks and activities
• Assist in or oversee development and execution of training (e.g. action plans, new workflows, etc.)
• Collaborate with RBC communications and marketing colleagues, as well as global teams to identify, develop and execute integrated campaigns for external and internal audiences.

Preferred Qualifications

• HMDA and Regulation B experience
• Ability to analyze problems holistically, identify underlying risks, and propose creative, compliant solutions
• Strategic and investigative mindset with ability to think creatively
• An understanding of US Real Estate Lending Laws
• Prior experience supporting Business Banking teams
• Project management experience, particularly with system enhancements.