Manager – Professional Services Engineering – Xsiam

Manager – Professional Services Engineering – Xsiam

Requirements

• Knowledge of cybersecurity technologies
• Base knowledge of Palo Alto Cortex product suite
• Leadership experience of 3+ years
• Experience managing teams of 10+ multi-disciplined, technical resources
• Experience/Knowledge with SOC, automation, end-point, and threat mitigation
• Strong knowledge of Internet security concepts and products
• Understand Critical Security Controls, Incident Response practices, and Security Operations Center environments
• The ability to solve problems creatively and develop and manage business solutions for complex problems.
• Demonstrated leadership and team-building capabilities
• Demonstrated experience meeting revenue and customer satisfaction targets
• Excellent written and verbal communication skills

Responsibilities

• Provide strategic direction and input to the technical development of Professional Services Consultants reporting to you
• Manage the activities of the team such as hiring, development, promotions, career growth, technical training, and corrective actions
• Build relationships with customers who have long term engagements to ensure that the timelines are being met, feedback on how the consultants are performing, escalations, etc.
• Ensure customer requirements are met
• Drive new business by utilizing Professional Services capabilities and offerings
• Ensure all customer engagements are successful
• Provide status to the Services leadership team on all major activities, issues, escalations, etc.
• Participate in the development and execution of strategic direction and input to the technical development of the Professional Services Consultants
• Travel may be required (subject to public travel restrictions)

Preferred Qualifications

• Skilled in key business systems – SFDC, Clarizen, G-Suite preferred
• Bonus: Certifications such as CISSP and/or others like PMP