Manager – Professional Services

Manager – Professional Services

Requirements

• Bachelor’s degree in an appropriate field from an accredited college/university
• Exceptional communication and interpersonal skills, with a demonstrated ability to manage large teams, complex work streams and projects, and gain the confidence and respect of senior level executives
• 6+ years of related experience
• 3+ years of experience managing implementation or professional services teams
• Demonstrated ability to manage diverse teams in SaaS environment
• Demonstrated ability to succeed in fast paced, growing company
• Strong project management, consulting, risk management, and issue resolution skills
• Demonstrated resourcefulness in setting priorities and proposing new strategies to ensure project delivery
• Strong attention to detail
• Can do, team oriented attitude

Responsibilities

• Provide strategic and tactical leadership and guidance in the end-to-end delivery of the Achievers platform to our clients
• Provide vision for and direct oversight of issue-based problem solving, business case development, solution delivery and ongoing relationship management to ensure strategic use of the Achievers platform in support of our clients’ business objectives
• Act as the Project Sponsor for Achievers’ implementation projects
• Work with Sales Executives and prospects to scope and sell professional services
• Attend key project meetings to support in building Executive level client relationships
• Be a point of escalation, manage escalated issues and facilitate resolution with the team and wider business, proposing solutions and recommendations to clients
• Work cross-functionally with Development, Operations, Product and Senior Management teams to effectively guide projects as and when required
• Continue to drive forward on our strategic initiatives providing guidance and input to the business
• Oversee the team of Implementation Consultants and ensures all team members are working effectively together
• Ensure teams are operating at a high performance level and overall project delivery is progressing as planned
• Pro-actively coach team members through regular 1:1s
• Responsible for performance management
• Responsible for team succession planning and recruitment
• Create and foster a collaborative environment
• Maintain employee engagement and act as an advocate for your direct reports
• Review implementation methodology and tools, work with team members to implement improvements in key areas
• Reinforce consistent use of implementation methodology and tools

Preferred Qualifications

No preferred qualifications provided.