Skip to content
Manager – Professional Services
| Company | Wunderkind |
|---|
| Location | New York, NY, USA |
|---|
| Salary | $105000 – $125000 |
|---|
| Type | Full-Time |
|---|
| Degrees | |
|---|
| Experience Level | Senior |
|---|
Requirements
- 5+ years of experience in professional services, client success, or a related field, with a strong track record of leadership.
- Proven people management experience, leading teams that deliver high-value technical and strategic services.
- Exceptional client management skills, with the ability to build trust, manage escalations, and drive long-term success.
- Deep operational expertise, with a track record of improving processes and increasing efficiency at scale.
- Strong business acumen, with an understanding of revenue impact, team productivity, and cross-functional collaboration.
Responsibilities
- Lead & develop a cross-functional Professional Services team, ensuring high performance and continuous growth.
- Own client outcomes from onboarding through renewals, ensuring seamless execution, technical excellence, and measurable impact.
- Drive operational excellence, optimizing processes to increase efficiency, scalability, and revenue impact.
- Manage team performance, setting clear expectations, providing actionable feedback, and fostering a culture of accountability.
- Collaborate cross-functionally with Customer Success, Product, and Sales to align on goals and enhance client value.
- Solve complex challenges, proactively identifying opportunities for process improvements, automation, and innovation.
- Ensure quality and consistency in project execution, resource allocation, and technical solutions.
Preferred Qualifications
- Experience with marketing technology, integrations, and technical project management is a plus.
- Familiarity with Jira, ticketing systems, and workflow automation is a bonus.
