Manager Patient Relations
| Company | Arkansas Children’s |
|---|---|
| Location | Little Rock, AR, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- 5 years related work experience required
- 1 year leadership experience required
- Bachelor’s degree from four-year college or university; Or four years related experience and/or training; or equivalent combination of education and experience.
Responsibilities
- Trains and provides supervisory oversight for patient relations staff
- Ensures compliance with internal policies, procedures, and regulatory requirements for managing patient complaints/grievances, including complete, accurate, and timely documentation
- Evaluates findings from complaint/grievance review processes and facilitates additional reviews or follow-up as needed
- Takes an active leadership role in implementing and sustaining programs/initiatives, such as PARS, by designing effective and efficient patient relations workflows for capturing, responding to, and disseminating unsolicited patient feedback
- Coordinates and facilitates a multidisciplinary approach for navigating/addressing complex patient complaints or conflicts
- Utilizes a proactive, collaborative approach for identifying and addressing potential issues that may negatively influence the patient care experience or perception of the experience
- Creates and provides training, education, and in-services for staff/teams to promote optimal communication and response to patient concerns
- Establishes processes/systems for collecting data, assuring data integrity, monitoring and reporting of data trends, and utilizing a systematic, data-driven approach for identifying opportunities for improvement
- Role models exemplary interprofessional and interpersonal communication and conflict resolution skills
- Other duties as assigned
Preferred Qualifications
-
No preferred qualifications provided.