Manager – Operations and Support

Manager – Operations and Support

Requirements

• 10+ years of people management experience with experience managing managers and organizations
• Bachelor’s degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
• 10+ years of work experience operating, deploying, and designing large-scale network, optical, and/or physical layer infrastructure
• 10+ years of network operations experience while supporting large-scale service provider, datacenter, and/or enterprise network infrastructure
• Intermediate subject matter expert in Network Services, including topology, traffic analysis, hardware platform, and architectures
• 10+ years of experience with telecommunication networks in the terrestrial optical transport networks including DWDM, network infrastructures, optical testing, optical measurement principles, structured cabling and experience with photonic layer
• Subject matter expert with physical infrastructure design: rack elevations, cable types, connector types, optic types, patch panels, and facility infrastructure
• Familiarity with Enterprise and Service Provider network hardware platforms and architectures, including Cisco and Juniper routers/switches and Nexus data center switching hardware platforms
• Experience with physical data center design: rack elevations, cabling, fiber optics, power/cooling, and facility infrastructure
• Experience with network hardware platforms and architectures including Ciena, Infinera, Nokia, Arista, Cisco WDM Equipment

Responsibilities

• Build and lead a team of operations and Network Engineers to scale with Meta through a period of continued high-growth while forging tight partnerships with cross-functional leaders
• Structure an organization and optimize it for execution, including attracting talent and filling out gaps in the existing team quickly to accommodate growth
• Manage from the front, prioritize, and drive the bigger mission forward by translating vision into results
• Communicate cross-functionally across various teams, organizations and internal and external stakeholders (Network Engineering, Systems Engineering, Traffic, Logistics, Program Management, and hardware partners) to drive infrastructure operations development and management
• Understand metrics and definitions of success to drive quality, efficiency, cost, and timeliness via the development of scalable software solutions and data products to deliver on those goals
• Influence and lead product execution strategy for multiple areas of network products and platforms
• Align automation and tooling direction to ensure sub-linear team growth as compared to business growth
• Change Management: You will be integral to identifying problems and implementing effective change within security & business continuity issues that affect the network, edge, and Infrastructure at Meta. This may include driving initiatives regarding improvements to existing tools & processes and providing feedback on new policies, practices, procedures in order to scale with the rapid expansion of the Meta platform and customer base
• Operational Experience: As an operations practitioner within the ENS team you will be expected to drive operational efficiency in everything we do. In this role you will directly or indirectly lead a large contingent workforce responsible for delivering road-mapped projects and executing on recurring operational activities. As such, identifying improvement opportunities across policies, processes, and procedures is essential to improve efficiency and quality of the activities. You will optimize service delivery with a keen focus on standards compliance across the network
• Team Leadership: Set team goals and work globally with cross-functional teams within and outside the organization to deliver business outcomes predictability across global sites. This also includes analysis around operational datasets to detect and inform the prioritization of problems to resolve. This often culminates in the creation and communication of aligned team projects, programs, and roadmaps
• Risk Management: Work with partner teams to design and implement aligned processes that identify and manage data and asset protection risks (i.e, security and privacy gaps, Business Continuity vulnerabilities), as well as operations continuity issues across the network
• Information and Data Assurance: Ensure relevant operational process, procedure, and policy documentation is effectively managed and the data required to support operations is complete and accurate in systems
• Automation: Be heavily involved in driving the team to analyze operational events in order to identify new automation opportunities and help us achieve our vision of all Tier-1 faults in the network being fully remediated by software. This will include helping others understand our requirements and drive their roadmaps, in some cases, directly implementing lightweight solutions in code
• Data Measurement: As an operations practitioner supporting our network, you will be expected to drive quality into the metrics we report to assist us in focusing on the areas that give us the best return on investment. This could include measurement and analysis of our escalation issues, fault/event trends, infrastructure capacity, and vendor performance failures. You should have the experience to formulate the right metrics and definitions of success to drive quality, efficiency, cost, and timeliness, and evolve these over time to match changes to the infrastructure and business requirements
• Travel: International and Domestic travel may be required 25% of the time and up to 50% of time depending on needs of the business

Preferred Qualifications

• Experience moving technical or engineering programs and products from inception to delivery and effectively communicating the impact using metrics
• Direct leadership experience with global Network Operations Center (NOC) environments and managing Service Level Agreements and continuous improvement against metrics at scale
• Experience with purchasing, negotiating and end-to-end supplier management, such as managing global RFPs (Requests for Proposals) and contract negotiations
• Advanced executive leadership communications experience