Manager of Software Operations
| Company | Kardex |
|---|---|
| Location | Cincinnati, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Business or technical degree in software engineering or a similar field is preferred
- Extensive experience in operational leadership roles within software or technology-focused organizations
- Strong background in managing cross-functional teams and delivering high-quality operational outcomes
- Proficiency in Agile methodologies and project management tools (e.g., Jira, Trello, Microsoft Project)
- Certifications such as PMP or ScrumMaster are highly desirable
Responsibilities
- Lead and manage the operational aspects of software delivery across projects, releases, partnerships, and training
- Foster alignment between Product, Development, and QA teams to support software lifecycle success
- Develop and implement standardized processes for enhanced operational efficiency
- Support the strategic goals of Kardex’s software product portfolio through proactive leadership and cross-functional collaboration
- Supervise and mentor Software Project Managers, Software Partner Managers, Training Engineers, and Software Release Managers
- Set clear goals, conduct performance reviews, and provide professional development opportunities
- Cultivate a collaborative, accountable, and growth-oriented team culture
- Design and implement workflows to standardize project management, release cycles, partner collaboration, and training programs
- Monitor operational metrics and use data-driven insights to enhance team and process performance
- Ensure seamless execution of projects and initiatives in alignment with organizational priorities
- Act as a bridge between Product, Development, and QA teams, ensuring shared understanding and objectives
- Proactively address risks and blockers, maintaining adherence to timelines and deliverables
- Partner with Product Managers to align on roadmap priorities and release schedules
- Ensure efficient communication processes between Product and Project including trainings, release notes, and additional communication paths
- Drive initiatives to improve scalability, efficiency, and operational effectiveness within software delivery
- Provide insights and recommendations to senior leadership on operational improvements and resource planning
- Help drive and build KPIs for strategic decision steering on the software level
Preferred Qualifications
- Proven ability to inspire and lead diverse teams toward achieving common goals
- Comfortable managing multiple priorities in a dynamic and fast-paced environment
- Proactive in identifying opportunities for innovation and improvement
- Committed to fostering a high-performance culture and ensuring team success