Manager of Operations

Manager of Operations

Requirements

• Master’s OR Bachelor’s Degree in Business or Healthcare Administration or related degree
• 3+ Years experience working in healthcare operations management
• Strong communication skills: meeting facilitation, written and oral presentations, ability to distill complex information to frontline team
• Ability to ‘think globally, act locally’ while leading a team in a matrixed reporting environment
• High capability to ‘managing through influence,’ work collaboratively and gain buy-in from cross-functional teams

Responsibilities

• Manage critical operational departments including: Facilities, IT/desktop support, Patient Administration/Registration/Scheduling, Patient Experience, Business Operations
• Reporting to the Director of Operations and Clinical Services, this position will manage a team of 5-10 FTEs
• Lead cross-departmental projects by working collaboratively with clinical and operations teams
• Ensure efficient and effective new and return patient flow
• Support the VP and Site Leader and the Director of Operations and Clinical Services with project management support, data analytics and reporting
• Lead technology enablement projects that improve our staff and patient experience
• Coordinates office supplies; responsible for ordering, stocking, organizing and tracking deliveries for office and kitchen supplies
• Coordinates and facilitates onsite deliveries and works with appropriate vendors for ongoing needs
• Assists in improving process whereby leaders and staff can obtain supplies in a timely manner
• Respond to maintenance tickets in a timely manner
• Coordinates site specific office furniture and works with appropriate leadership team members for ongoing needs
• Coordinates with finance department to reconcile invoices, track payments, receipts and process invoices
• Oversees onsite maintenance visits
• Ensures comfortable office/facility working environments; including thermostat adjustments and updating facility maps/ interior signage needs
• General clerical duties, including; organizing information by receiving and distributing communications materials; collecting and mailing correspondence; copying/scanning documents; processing FedEx shipments & return labels for documents; and maintaining stock of original facility paperwork/documentation and transposing electronically
• Assists in updating office labeling door discs & seating/furniture plans when needed
• Coordinates schedule for shredding bins and monthly visits
• General office/facility scheduling
• Assist with staff office lunch orders, medical drug representative/prescriber lunches and scheduled tours
• Coordinate new hires including; office seating, badge photos, badge printing, new hire basket & tour building while going over operational procedures for the building

Preferred Qualifications

No preferred qualifications provided.