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Manager of Marketing Solutions
| Company | Xplor |
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| Location | Chicago, IL, USA |
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| Salary | $100000 – $120000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior, Expert or higher |
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Requirements
- At least 7+ years of experience in Customer Success, Strategic Marketing, or Account Management and 4+ years of people management experience.
- Demonstrated excellence in analytical thinking, process development, problem solving, communication, delegation and planning
- Ability to work in a fast-paced, collaborative, self-motivated work environment.
- Strong understanding of SaaS metrics, including ARR, churn, CSAT, NDR, and expansion numbers. Makes data driven decisions and insights to inform the business.
- Exceptional communication and relationship-building skills, both externally and internally
- Ability to analyze data and translate insights into actionable strategies.
Responsibilities
- Manage, scale, and grow a team of Marketing Consultants to achieve quarterly targets (customer conversion and retention, product adoption, account health, CSAT, NPS)
- Foster a collaborative and high-performance team culture focused on continuous improvement and client success.
- Further develop the existing Marketing Solutions program, driving business revenue and new customer acquisition.
- Drive the voice of the customer within the organization, helping to shape product development and improvements based on customer and team feedback
- Partner with other Managers of Customer Success and CSMs in Xplor Growth related escalations, reducing churn and improving customer sentiment
- Manage competing priorities in an ever-changing environment, displaying expert prioritization.
Preferred Qualifications
- Bachelor’s degree in Marketing, Business, or a related field preferred
- Experience in the fitness and wellness industry strongly preferred.
